Everything you need to know
What payment options do you accept? Can I pay in installments?
We accept credit and debit cards, PayPal, bank transfers, and the ZELL app.
How long will it take for my order to arrive? Do you offer express shipping?
Once payment is confirmed, our shipments are expected to be delivered within 3 to 7 days, depending on the customer's location. We do not offer standard or express shipping, but rather provide fixed production and dispatch times.
What should I do if a garment doesn't fit properly? Can I exchange or return it?
We do not accept exchanges or returns for reasons other than quality defects. It is essential that the customer carefully review the size, color, and specification guides before placing their order. In cases of damage or defects: If the garment has a manufacturing defect, you can report it within 24 to 48 hours of receiving the order, sending photos and clear evidence to the email address provided at the time of purchase. We will evaluate each case to determine the viability of the request.
Voluntary Exchange: If the customer wishes to exchange the garment of their own free will, they may do so by covering the shipping and return costs. The garment must be returned in its original packaging, unworn, with tags intact, and shipping must be processed within 24 to 48 hours of receiving the order.
Custom Orders: Custom garments cannot be exchanged or adjusted afterward, as they are made exactly to the specifications provided by the customer.
How do I know my size? Do you have a clear measurement guide?
We suggest you find a garment of your choice, identify its size, and place your order with us based on that. We specify each garment's slim or regular fit, so you know whether it will fit more snugly or loosely.
¿Are the fabrics durable and easy to care for?
We work with high-quality fabrics such as 100% linen, silk, super 110, super 120, super 150 wool cloths, and high-quality polyester blends.
¿Can I see reviews or real photos of customers wearing the garments?
Yes, we share reviews and photos from satisfied customers who have trusted our brand. We believe their experiences reflect the essence and quality of each garment.
Customer service in case of problems with my order?
Yes, we have a customer service team ready to help you. You can contact us by email or WhatsApp +57 3158604009, or text +1 773 951 5775 to resolve any questions or concerns.
¿Can I make a custom order or do you only sell what's in the store?
We offer an exclusive line for custom orders, where you can choose fabrics, colors, and specific details. We work on custom orders to create unique pieces that reflect your style and personality. Send us an email.
¿Where do we manufacture our collections?
Our garments are manufactured in our own factory in Colombia, where we oversee every stage of the process with attention to detail and high quality standards. This direct connection allows us to ensure that each garment reaches our customers in the United States with the excellence, luxury, and precision that characterizes us. We value craftsmanship and ensure that each piece reflects our dedication to high-end fashion.
¿What is the satisfaction or guarantee policy?
We strive to deliver impeccable garments, crafted with precision and to the exact specifications provided by the customer when placing their order. Quality Guarantee: We only accept returns or adjustments in cases of manufacturing or quality defects. If the garment arrives damaged, the customer must report it within 24 to 48 hours with photographic evidence to our email. We will evaluate each case and provide a response based on our analysis. Important: If the customer selects the wrong size, color, or specifications for the garment, we will not make any changes or adjustments, as each piece is custom-made and made to order. Therefore, we encourage our customers to carefully review every detail before finalizing their purchase.
¿Do you have a physical store?
We currently sell online and have a physical store in Chicago, Illinois.
